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Consumer Complaint Act of 1997

On September 22, 1997, Governor Wilson signed the Consumer Complaint Act of 1997 (Government Code Section 8331.) This new law requires that State agencies shall make available on their Internet websites, on or before July 1, 1998, or within six months of the establishment of such a site, whichever is later, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The Internet website shall provide instructions on filing the complaint electronically, or on the manner in which to download, complete, and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.

Consumer Complaint/Comment Form.

The Consumer Complaint Act of 1997 also specifies that any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall make the form available on its Internet website, on or before July 1, 1998, or within six months of the establishment of such a site, whichever is later. The Internet website shall provide instructions on filing the complaint electronically, or on the manner in which to download, complete, and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.

Complaint form for filing a complaint against a vocational nurse or psychiatric technician.